Machine Performance
Blower Operation
Why won't the blower turn on?
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Blower failure
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Blower clutch failed
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Check valve plate failed
Blower inlet flange may have bird nest that was sucked into blower
PTO Operation
The truck is running and the PTO is on but the machine does not operate.
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E-stop or gate switch is no on proper position
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Re-set or latching relay failure
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Remote control not operational
Blowing Air Volume
Why is there low blowing air volume?
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Worn seals
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Air valve open
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Loose hose connections between blower and feeder
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Flexible hose from blower to ball valve is worn out
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Faulty relief valve - air escaping through valve
Air Pressue
Why is there high pressure - unable to dump air?
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Material / fiber obstructing air valve hose
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Air valve fails to open
Air Gauge
Why is there excessive back pressure on air gauge?
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Hose obstruction
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Hoses taped together, thin wall hose sleeves not used
Insulation material flow
Why is there low material flow?
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Worn seal
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Incorrect machine settings
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Plastic bags wrapped around hammer shaft restricting material flow
Hopper Components
The machine engages but hopper components will not turn.
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Shear key sheared
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Transmission in neutral
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Chain came off sprocket(s)
Shipping and Returns
Getting your order ready for shipment
Are all items shown online in-stock and ready to ship?
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Each product page has item availability displayed. However, it is possible that your item may not be in stock at time of shipment.
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If there are any changes required to your order after you have completed it online, our Customer Service team will notify you as soon as possible.
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We understand you are need replacement parts quickly to keep your machine in good working order.
Most orders ship within 1-2 business days.
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Business days are Monday - Friday, New York time, except for US holidays.
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If you must confirm your order will ship on a certain day, please contact us when your order is complete.
Shipping Service Options
We primarily use FedEx for shipping and offer the following options:
| FedEx Ground | 1-5 days transit |
| FedEx Next Day Early | 1-2 days transit |
| FedEx Next Day Afternoon | 1-2 days transit |
| FedEx 3-day | 3 days transit |
Return Policy & Process
Please read the full return policy. Here are the key points.
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All returns mus have a Return Merchandise Authorization (RMA) issued prior to returning the item(s).
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No returns of used items unless confirmed as defective by our Customer Service team.
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No returns accepted after 30 days of shipment.
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Do not return items not originally purchased from CertianTeed.
Return Process
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Contact us for a Return Merchandise Authorization (RMA) number prior to returning items.
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Provide a copy of the RMA in the box with your return so that your account can be refunded correctly.
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If another part is to be provided, a new order will be required. Customer Service will contact you to make arrangements.
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The CertainTeed team inspects returns prior to granting refunds. This can take 3-5 business days.
Credit card companies then require an additional 5-7 business days to complete the refund to your credit card.
